Clinical Research Support (CRS) is a critical component of Hayes client services that provides individual assistance to clients with questions related to Hayes health technology assessments and information. CRS is provided by a team of registered nurses with clinical experience, advanced research training, and expertise in biomedical information who are adept at helping Hayes clients find the information that they need. Two levels of support are offered through the CRS team: Core CRS and Custom Support.

Core Responses
Core CRS is an integral part of every Hayes subscription and provides the best available information to clients in order to directly answer their questions. Clients can obtain help in interpreting reports in the Hayes Knowledge Center and can receive complimentary, focused research for questions regarding technologies that are related to those currently addressed in the Knowledge Center. Examples include:

• Cyberknife for Non-neurological Indications
• Traditional Glucose Monitors vs. Monitors Without Test Strips
• ChloraPrep vs. Chlorascrub for Intravenous Site Preparation
• Disposable Pulse Ox Leads vs. Reusable Leads

Custom Responses
Custom Support is a premium service that gives clients access to a wide variety of technology research products and educational programs designed to address their specific business needs. Hayes analysts and the CRS nurses work with clients to determine the resources, information, and format that will most appropriately answer their questions regarding health technologies. Examples include:

• Metanax Nutritional Supplement
• Infection Rates for Robotic Surgery vs. Non-robotic Procedures
• Utilization of Pneumatic Tube Systems in Hospitals
• Gonadal Vein Embolization for Pelvic Varices